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Welcome to the Community Mental Health Services (CMHS) of Muskegon County Web site!

Community Mental Health Services (CMHS) is a public provider of services for people with developmental disabilities and/or serious mental illness. We provide service under a "Managed Care" contract with the State of Michigan, Department of Community Health. Our programs and activities are governed by a Board of Directors. Our services are available to residents of the community who have Medicaid or are uninsured, and who are eligible for services as defined by the Michigan Mental Health Code.

We welcome your feedback. If you have any suggestions or comments, please email us at: customer.services@muskegoncmh.org


Job Posting:

Lakeshore Regional Partners

Job Description

Job Title:              Waiver Coordinator

Reports To:         Chief Operating Officer             


This position manages the autism and habilitation supports waivers on behalf of the Lakeshore Regional Partners (LRP), including assuring coordination with member agencies and the Michigan Department of Community Health (MDCH).  The position is responsible for assuring that available waivers are utilized, and assures that all requirements for the programs are met. 


RESPONSIBILITIES: Include the following essential functions – other duties may be assigned.


  • Recommend policies, procedures and workflow necessary to effectively manage the regional waivers.
  • Act as an information conduit between MDCH, LRP and CMHSP regarding HSW and Autism Waiver processes.
  • Collaborate with CMHSPs Participants in the coordination of HSW slots including submission of all HSW applications (assuring appropriate prioritization and waiting list management), review packets prior to submission to MDCH and follow MDCH and LRP expectations regarding the priority of HSW slot allocation to the individuals with the highest documented needs.
  • Assure that data is compiled and submitted to MDCH for CMS indicators, which include but are not limited to:
    • Behavior Treatment Plan monitoring, sentinel event reporting, recertification processes
  • Assure remediation of all MDCH site review citations, random sample recertification packet reviews as determined by MDCH on a quarterly basis.  Provide information as requested by MDCH on waiver cases. 
  • Maintain MDCH HSW Web-based portal via reviewing and approving data entered by CMHSPs on a weekly to daily basis.
    • Entering in HSW application information based on packets reviewed and submitted by CMHSPs.
    • Approving recertification, activity status updates, enrollment updates, service plan updates, and guardian consent updates. Contacting CMHSP designees as needed for clarification.
  • With the Chief Operations Officer, coordinate MDCH site review of HSW and Autism sections and be present during these reviews.
  • Assist in the development of the plan of correction and provide remediation of all MDCH site review citations, and facilitate provision of random sample recertification packets as determined by MDCH on a quarterly basis.
  • Provide training for regional HSW designees as requested on related to policies/process, paperwork, compliance expectations, WSA portal, etc.
  • Collaborate with CMHSPs and facilitate with MDCH to determine if/how to proceed with a beneficiary moving from one county to another – within and outside of MSHN.
  • Provide monthly reports regarding enrollment, waiting list status, timeliness assurances, and payment recoupment status for HSW individuals. 



Minimum Qualifications:


  • Bachelor’s Degree in Social Work, Psychology, or a Human Services related field is required, with preference for Master’s Degree in the above fields.
  • Must be registered as a QMRP in the State of Michigan or meet the requirements to achieve this.
  • Minimum of 3 years of experience in the mental health or intellectual disability field is required. 
  • Prior experience with the waiver program is preferred.
  • Strong oral and written communication skills, and excellent interpersonal skills.
  • Ability to manage multiple projects simultaneously and meet required deadlines.
  • Ability to collaborate with others within a team environment and effectively work independently.
  • Willingness and ability to travel to all service locations is necessary.




  • Exerts/lifts up to 25 pounds of force occasionally and/or up to 15 pounds frequently and/or up to 10 pounds constantly to move objects
  • Ability to sit for extended periods of time
  • Ability to travel offsite for various meetings, activities, and events
  • Ability to use computer, telephone, copy machine and other office equipment.



  • Normal office environment
  • Frequent local travel by automobile


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Community Mental Health Services of Muskegon County
376 E. Apple Ave.
Muskegon, Ml 49442
(231) 724-1111
TTY (231) 720-3280
Hours of Administration: M-F 8-5pm (Closed Holidays)
Julia Rupp, Executive Director

Access: Toll Free 855-795-1771
Emergency Helpline: (231) 722-HELP (4357)