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Provider Manual >2c_policy

Network Management
On-Line Provider Manual Contents

II. C. Agency Policy and Procedures

Human Resources NEW Section

02-008 REVISED 2011 Screening, Orientation, Supervision, and Processing of Student Observers/Interns 02-011 Verification of License, Certification, or Registration of CMH Professional Employees and Contracted Professional Providers 02-015 Clinical Supervision 02-016 Workforce Developement 02-017 Privileging of Licensed Independent Practitioner

Recipient Rights

04-001        Confidentiality of Recipient Information/Records and Privileged Communications 04-002        Exchange of Recipient Information 04-003        Informed Consent for Community Mental Health Treatment 04-004        Duty to Warn 04-005        Responding to Subpoenas 04-006        Safeguarding the Rights of Recipients 04-007        Fingerprints, Photographs, Audio Tape, or Use One-Way Glass 04-008        Family Planning 04-009        Restraint, Seclusion, and Physical Intervention 04-010        Services Suited to Condition, Dignity, and Respect 04-011        Change in Type of Treatment 04-012        Comprehensive Examinations-Residential Facilities 04-013        Treatment by Spiritual Means-Residential Facilities 04-014        Right to Entertainment Material, Information, and News 04-015        Recipient Communication by Mail, Telephone, and Visits- Residential Facilities 04-016        Recipient’s Property and Funds 04-017        Freedom of Movement 04-018        Resident Labor-Residential Facilities and Other Locations 04-019        Reporting of Unusual Incidents 04-020        Reporting of Abuse and Neglect 04-021 REVISED 2011 Reporting and Review of Recipient Deaths 04-022        Complaints, Appeals and Dispute Resolution 04-023        Managed Care Grievances and Disputes attach Procedure and Provider Appeals 04-024        Peer Review and the Root Cause Analysis 04-025        Advance Directives 04-026        Recipient Rights for Substance Abuse Programs   04-028        Choice of Mental Health Professional

Management of Information and Technology

05-003 Records Retention 05-004 Agency Forms 05-005 Client Record Security 05-006 Client Record Tracking Procedure 05-008 Authentication and Modification of Documents in the Clinical Record 05-009 Submission and Data Entry Guidelines for Service Activity Documentation 05-010 Order of Clinical Record/Filing of Documents in Clinical Record 05-011 Opening U.S. Mail and Distribution 05-012 Computer Usage: Internet 05-017 Telephone and Voice Mail Communications 05-019 Creation and Maintenance of CMHS Web Site 05-020 Breach Notification Response Plan

Health and Behavior Management

06-001        Behavioral Support Committee 06-003        Dietary Referral and Assessment 06-004        Professional Assessment 06-007        Sexual Activity in Specialized Residential Facilities 06-008        Medication Errors and Medication Documentation Errors 06-009 REVISED 2011 Formulary of Psychotropic Medications 06-010 REVISED 2011 Medication Management 06-011        Communication with Qualified Health Plan Physician/Primary Care Physician 06-012        Health Screen and Physical Examinations 06-015 REVISED 2011 Clinical Documentation Standards 06-016        Clozaril/Clozapine Treatment Systems (CTS) Procedures 06-017        Clinical Practice Guidelines 06-018 ADDED 2011 Responding to Medical Emergencies 06-020        Self-Determination

Environment of Care

07-002        Staff Travel and Use of County Vehicles 07-003 REVISED 2011 Exposure Control Plan 07-006        Maintenance Inspection of Vehicle’s Wheelchair Tie-Down Systems 07-012 ADDED 2011 Infection Control and Prevention Plan 07-014 ADDED 2011 Managing Sharps 07-019 Revised.Prevention and Management of Violence in the Workplace and Attachments ................. Attachment A - MHC, Attachment B Brinks, Attachment C Indian Bay, ................. Attachment D Wesley-Roberts, Attachment E Whitehall Adult Activity, ................. Attachment F MLS, Attachment G Clubhouse, Form A177 Critical Incident Review

Organizational Performance

09-001        Quality Assessment and Performance Improvement 09-003        Clinical Chart Review

Contracts

10-001        CMH Contracts /Lease Agreements 10-002        Notification of Termination of Contracted Providers to Individuals, Agency, Staff, and Other Contracted providers 10-003        Contracted Vendor/ Provider Application and Compliance Review 10-004        Credentialing and Re-credentialing of Providers 10-005        Provider Conflict of Interest 10-006        Provider / Contractor Business and Financial Status 10-007        Provider Compliance with Michigan Mental health Code/ DCH-ORR Requirements 10-008        Provider Orientation and Implementation of Person-Centered Planning 10-009        Environment of Care 10-010        Infection Control 10-011        Clinical and Support Services Documentation 10-012        Maintenance of Provider Manual 10-013 ...... Follow up of Group Home Maintenance Issues 10-014        Monitoring of Ownership and Control Interests of Providers for Exclusion from                    Participation in Federal Health Care Programs     11-001        Implementation and Monitoring of CMH Customer Satisfaction Surveys

Best Practice Guidelines

12-001  Antabuse Protocol 12-002  Person-Centered Planning Policy Practice Guideline 12-003  Medical Staff Peer Review Protocol 12-005 REVISED 2011 Prescribing Psychotropic Medications for Children and Adolescents 12-006 ADHD Protocol 12-007 REVISED 2011 Nursing Guidelines 12-008 Monitoring of Children and Adolescents Being Treated with Ant-depressants 12-010 REVISED 2011 Simultaneous Use of Multiple Psychotropic Medications 12-011  Prescribing for Individuals with Co-Occurring Disorders 12-012 Suicide Assessment and Intervention 12-013 Relapse Prevention 12-014 Guideline for Prescribing Psychotropic Medications during                       Pregnancy for Individuals Receiving Services 12-015  Staff Medication Assistance

Affiliation Policies/Procedures

20-001        Assuring Appropriate Accommodations 20-002        Customer Services Standards 20-003        Claim Payment and Data Collection 20-004        Security Policy 20-005 Revised Data Processing 20-006        Computer Operations, Disaster Recovery 20-007        Management Information Systems 20-015        Consumer Representation on Performance Improvement Teams 20-016        Procurement of Services 20-019 Coordination of Benefits 20-018        Behavioral Health Services Contract Requirements 20-020        Regulatory Management 20-022        Selection of a Procurement Strategy 20-023 Revised Claims Verification 20-024 Payment for Guardians 20-028        Monitoring of Civil and Criminal History of Providers 20-032 Comparative Performance Monitoring 20-033 LBHA QAPIP and Utilization Management 20-034        Independent PCP Facilitation 20-035        Person-Centered Planning 20-036        Practice Guidelines 20-037 Adult Jail Diversion 20-038        Annual Updating of Individual Plan of Service 20-039        Affiliate Coordination Agreements 20-040        Provider Sanctions by Affiliates 20-041        Affiliate Behavioral Supports 20-042        Affiliate Healthcare Practitioner Discretions 20-043 Revised Affiliation Medicaid Claims Verification 20-044        RFPs for Multiple Affiliates: Development/Release, and Scoring 20-045        Notification of Termination of Provider 20-048        Affiliation Sentinel Event Reporting and Credentialing Requirements 20-049        Credentialing Requirements 20-050        Notification of Decisions to Providers 20-051        Guidelines for the Use of Netsmart University 20-052        Individual Crisis Planning 20-054 Managed Care Grievances and Disputes 20-055 ...... Access Systems Standards 20-056 .......Integrated Services: Co-occurring Admissions, Assessment, Treatment and Discharge 20-057 .......Screening Orientation and Supervision of Volunteers 20-058 .......Self-Determination Agreement 20-059 .......Psychotropic Medication Agreement