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You have the right to request and receive information on a variety of topics related to CMH services. These include:
Lakeshore Behavioral Health Alliance structure and operations, organizational capacity, customer satisfaction results, and educational materials.
You should call Customer Services if you would like information or if you:
- Guidelines to Best practice of Clinical Services
- Have a suggestion to improve CMH services.
- Want to become more involved in our efforts to improve quality.
- Want to write an article for a newsletter.
- Would like to learn about opportunities to volunteer.
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| Call Customer Service |
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| Muskegon County |
(231) 720-3201 |
Toll Free
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1-877-724-4440 |
FAX
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(231) 724-6074 |
TTY
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(231)720-3280 |
e-mail |
customerservice@cmhs.co.muskegon.mi.us |
| Ottawa County |
(616) 494-5545 |
Toll Free
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1-866-710-SERV (7378) |
FAX
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(616) 393-5687 |
e-mail: |
cmhcustomerservices@miottawa.org |
Lakeshore Coordinating Council |
1-877-846-5221
www.lakeshoreca.org |
Learn More
visit us on the web: www.co.muskegon.mi.us/cmh
and: www.miottawa.org/cmh
Community Mental Health wants to be sure it is offering the best mental health services possible.
Opportunities To Participate
We invite you to take part in planning our services. You can do this in many ways:
- Tell us what you think during your Person-Centered Planning meeting.
- Learn about or take part in the Consumer Voice or the Consumer Advisory Committee.
- Take part in many of the CMH workgroups.
- Participate in programs and activities that are run by consumers such as the Clubhouse.
- Attend and take part in educational events such as conferences and workshops.
- Apply to be appointed to the CMH Board of Directors.
Opportunities To Provide Information
One way to measure how well we’re doing is by asking you! Only you can tell us what is, or is not, working. This is done in several ways.
- Customer Satisfaction surveys are available for you to complete. They are at every location where CMH services are provided. Surveys may also be mailed out or you can call and ask that one be mailed to you.
- If you want to talk to us, you can put your name and phone number on the survey or comment card. Otherwise, you may turn in the survey without including that information.
- Staff who work in the Customer Service office attend health and career fairs and other events in the community. This offers opportunities for people to ask questions and pick up brochures.
- Community groups can request information or presentations from the Customer Service office. We offer a range of topics in education, training, and prevention.
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