Frequently Asked Questions

Yes, both the County of Muskegon and our financial institution are required to keep your banking information confidential.

Yes, you simply no longer need to write a check to make your payment.  The payment will be automatically deducted on the due date as indicated on your bill.

Contact us at 231-724-4721 as you normally would with a billing question.  You will need to contact us within 10 days of the billing date to allow time to resolve concerns before the payment due date.

Not necessarily. You will need to allow 30 days for your enrollment to be processed. Continue to pay as you normally would until your bill shows that you have been signed up for automatic payment.

You will need to submit a new enrollment form (PDF). Contact us at 231-724-4721 and we will send one to you. 

Payments may be returned by a financial institution for insufficient funds, closed accounts or other reasons.  If your payment is returned for any reason you will be charged a processing fee.  The County reserves the right to discontinue your participation in the program if your payment is rejected.

Cancellations must be received in writing.  Simply print a copy of the termination form (PDF) or call us at 231-724-4721 and we will send you one.  Your request will become effective 30 days after we receive written notification.